Community Tech Help
Lively's Community Tech Help programs take a unique approach to building digital skills for older community members.
Our enthusiastic young Helpers deliver group-based and one-to-one tech help sessions in a fun, lively and accessible manner that helps older participants overcome tech anxiety, get excited about technology, and open up new horizons.
At the same time, local young people receive meaningful employment and skill development, while getting to know and learn from older people in their community - building intergenerational connection, understanding and respect.
Community Tech Help is run in collaboration with our wide network of community partners, and offered in public settings such as libraries, community centres, aged care facilities and public housing. To find out if there is a program coming up in your local area, or to enquire about partnering with us to deliver a program, see our contact details below.
Some of the topics covered during Community Tech programs include...
Choosing a smartphone and setting it up
Checking and sending emails and gmail
Sending SMS messages
Facebook & social media
Connecting to WiFi and internet browsing
Using ABC iView, SBS on demand and Netflix
Listening to music, radio & podcasts
Taking photos & videos
Watching movies & TV on your device
Writing documents & Microsoft Word
Helping with accessibility
“I’ve learned how to communicate with my children and grandchildren, it’s been really nice to see their faces. I’m finding out things that I never thought I could do. I did a European tour 5 years ago, after a few sessions with my Helper, I could track my trip and retrace my steps."
“My Helper has taught me Facebook and YouTube. I'm more confident now to do it by myself. We also chat about how to cook, it’s lovely. I’ve had a computer for a while, but now I’m more interested. I’ve been able to use Skype and learn how to video chat.”
"The digital divide is a serious problem for our generation, and I’m an educated person. Tech is scary (especially in negotiating your world) and the consistency of this program has been reassuring. It’s felt like an equal partnership, a creative process. It’s been a personalised life-line, very unique and unrushed.”