Help With Technology
Learn how technology can help you stay connected to friends and family, pursue your interests and access information.
Our technology help service connects you with a friendly Lively helper who will work with you one-on-one to explore whatever you’d like to learn about technology.
If you have a computer, iPad or smartphone that you’re not sure how to use fully, or if you’d like an introduction to some of the many ways in which technology can help you feel more connected to people, interests and information, our young Lively helpers can help.
Choose your location
Our Lively helpers can come to you in the comfort of your own home, or meet you at a public location of your choosing – a local café or library, for example.
Choose your helper
We introduce you to the Lively helpers who are available to help you with your technology needs, so you can choose the person you feel most comfortable with.
Choose what to learn
If you already know what you’d like to learn during your sessions, that’s what your Lively helper will help you with. If you’re not sure yet, we’ll help you find and explore the things that are of most interest and relevance to you.
Choose how many visits
You might like just a couple of visits to get you going, or longer term visits to help everything stick. Either way, you can choose the number of visits you’d like your Lively helper to come for.
We offer a number of one-on-one tech help packages. Sign up below and one of our team members will get in touch to organise a convenient time and location for your first session.
If you're buying a package as a gift, fill in your details at the checkout and we'll send you a beautiful gift voucher that you can share with your loved one.
Do you offer technology help anywhere in Australia?
Lively technology help is only available in Melbourne metropolitan areas at this time - but we're quickly expanding! If you live somewhere else and are looking for a hand, let us know by emailing firstname.lastname@example.org. We'll do our best to match you with a local helper in your area!
I met one of your Lively helpers at a Tech, Tea and Tales event, and I'd like to work with them. How do I choose them as my helper?
You won't see this option during the checkout process, but rest assured that you'll have the chance to request a particular helper when we contact you to get you started. We can't guarantee that your helper of choice will always be available, but we'll do our best!